Frequently Asked Questions
Please click on a question to view the answer.
Do you provide a Warranty?
Yes we do! For your peace of mind and to prove our claim of being one of the best BMW & Mini service centres in Australia, we offer our own 24 month / 40,000 km guarantee on all our workmanship and parts. We are not aware of any other workshop or service centre that dares to offer anything this comprehensive.
Plus, being a Bosch Car Service centre, all repairs carry a nationwide warranty period of 12 months at any participating Bosch Car Service anywhere around Australia.
Do only the BMW Dealers have the computers and equipment to work on my car?
This is not true! We are fully equipped with the latest computers and scanning technology to work with your unique BMW & Mini’s on-board computers and electronics, including the latest, advanced models. Our technical staff members are continually trained both here and overseas, plus being an Approved Bosch Car Service Centre, we have even more access to specialised equipment, training and information.
Will my warranty be voided by coming to BM Tech?
No! Carrying out the service as per the handbook and using original parts and lubricants ensures your new car warrant remains intact. It is also a statutory requirement which the manufacturer must honour.
We can also stamp your service log book to ensure the current value of your BMW or Mini is maintained. BMWs & Minis regularly serviced by BM Tech are amongst the best you’ll find anywhere.
Will the value of my car drop as a result of having BM Tech service it?
Absolutely not! We service your BMW or Mini the same, if not better that the dealers, so there will be no reason to lower the value.
Some used car departments will use the excuse that it hasn’t got a full dealership service history, simply to ask for a lower trade-in value! Not only is this practice unethical, it’s bordering of being illegal. If they give you a low trade-in figure, we suggest you go elsewhere for a proper valuation.
What do you do during a service?
The BMW or Mini Service is performed as per the factory schedules and directives using all original parts and lubricants as stipulated in the service handbook, by qualified and experienced BMW Technicians.
Each vehicle is first road-tested and then thoroughly checked for any faults. A report is produced and then double checked by our Foreman. Whilst the service is being carried out by the technician, the report is evaluated by the Service Adviser who will get in contact with you to discuss any items. Once the Technician has completed the service and/or repairs, he performs a second road-test. A thorough Premium Car Wash is then performed. Once the car is completed, a meticulous quality control procedure is performed by the Foreman who, once is satisfied the car is perfect, will sign off the car ready for the owner to take delivery.
What happens when you find more problems on my car whilst it’s being serviced?
From time to time during scheduled servicing we may find other faults or problems that need attention. BM Tech is committed to informing you of any additional work needed and to discussing price prior to the work being undertaken. We also ensure you are kept up-to-date with the expected completion time for your BMW to minimise any disruption.
What if my car needs to remain overnight?
Occasionally, if we are waiting on parts because of additional repairs, your car will be safely locked away indoors. We have installed a professional security system with CC-TV cameras, which is monitored 24 hours a day. We are also fully insured for every possible scenario including public liability.
Do you have a Key Drop Box?
Yes we do have a key box drop that allows you to park your car in one of our signed car spaces outside of hours and then drop the keys off in the key drop box. Please read the instructions for the key drop box.
My car is making a strange noise and not running well, and I’m worried it will cost a lot to fix?
The most important thing to do is to have the car checked out early to determine if the problem needs to be rectified immediately or whether it can wait a little longer.
Small problems eventually become big expensive problems if left unattended, so the sooner you are aware of what the problem is, the sooner a decision can be made.
Sometimes, a diagnostic charge is required; however, we will always give you a quotation before fixing the problem.
Do you have fixed price servicing?
Yes we do! All our services are carried out as per the handbook and nothing is excluded. The only time the price varies is if additional work is required, in which case you will always be notified first.
Why do quotations for the same job vary so greatly within the motor industry?
Many factors like labour rates and where parts are sourced from will determine the price.
The price of spare parts can vary by up to 60%, this is because many parts are copied and made by dozens of different after-market manufacturers around the world; for example, brake parts made in Eastern European or Asian countries are very cheap to buy because they are made from sub-standard materials (and unfortunately can be very poor in quality).
Some general mechanics will also charge more labour time for a particular job than it actually takes. The labour hours which BM Tech book out are the same as what the manufacturer uses when determining the length of time to charge for labour. This means that we will always charge you the correct amount of labour time.
It’s important to note our Technicians are trained BMW and Mini specialists who know the product inside-out. In general, a trained BMW Technician usually takes a lot less time to fix a BMW than it takes a general mechanic; this is why we believe that specialising is the only way to offer the best service at the best price.
I only get the car serviced when something goes wrong or if a repair is needed.
This is a very uneconomical way of maintaining a car, especially a BMW or any European car for that matter. BMWs and Minis require preventative maintenance to remain reliable and to prevent high and unnecessary costs. The cost to repair a breakdown will always be more expensive, not to mention the inconvenience of being without the car for a longer period of time which is usually the case with unscheduled repair work.
In general, our records show that over a period of three to five years, a BMW which is regularly serviced will always cost less to maintain than a vehicle which is serviced in an ad-hoc manner; it’s simply an inefficient way to maintain a car.
Do you have Loan Cars?
Yes we do! For your convenience, we can supply loan cars while your BMW or Mini is being serviced. Loan cars are No Charge except for fuel usage with an insurance damage excess of $2500. To reduce the excess to $500, the charge is $29 per day plus fuel. This service is only available to customers who are over 22 years of age and bookings are essential.
Each loan car is equipped with child seat anchors however; we would still like to know if you will be using child seats so we can ensure the car is conveniently accessible for you.
What’s the public transport like from your workshop?
We have two locations in Melbourne’s suburbs, both located within 15 kms of the CBD.
The Canterbury Branch is located 100m from Canterbury Railway Station and the famous Maling Road shops and cafes.
The Essendon Branch is located in the middle of the superb Niddrie shopping & restaurant strip and right on the tram and bus line which stops right outside the front door. It’s also only 10 minutes drive to Melbourne Airport.
What are your operating hours?
The Canterbury branch is open 7:30am – 6pm Monday to Thursday. Friday 8am to 5pm.
The Essendon branch is open Monday to Friday 8am to 5pm.
Both branches are closed weekends and public holidays.
During the festive season, both Branches will remain open except for Christmas day, Boxing day and New Year’s day. At times, depending on when the public holidays fall on the calendar, we may close for an extra day, however this will be publicised with plenty of notice to our customers.